Help Topics
Product Store
Credit Cards / Payments / Security
How can I be sure that your web site is secure for transmitting my credit card information?
I don't want to pay online with a credit card. Can I shop online and still pay offline?
I'm getting an error message that says my address and zip code were entered incorrectly. Why?
I'm seeing or hearing about a "Certificate Authority Expired" message. Why?
The screen froze after inputting the credit card information. Why?
How can I be sure that your web site is secure for transmitting my credit card information?
ICC uses Verisign certificates and SSL encryption to secure your credit card information. Your information is encrypted on your computer before it is delivered to our server, which decrypts it for bank confirmation.
You can tell that SSL encryption is in effect by looking at your browser window -- here's what you'll see:
- Users of Netscape 4.0 and above should look in the lower left-hand corner of the browser window. Viewing a normal page, you'll see a see an open lock
. When the connection is secured by SSL, you'll see a closed lock 
. - Users of Microsoft Internet Explorer should look in the lower right-hand corner of the browser window. Viewing a normal page, you'll see NOTHING. When the connection is secured by SSL, you'll see a closed lock
.
I don't want to pay online with a credit card. Can I shop online and still pay offline?
Absolutely! After you've entered your shipping information and reviewed your order, simply click on the "Fax or Mail Order" button (instead of the "Pay by Credit Card" button). You'll see a complete summary of your order, which you can print out and submit by fax or snail mail. Of course, you'll also need to submit the necessary payment or payment information.
I'm getting an error message that says my address and zip code were entered incorrectly. Why?
When our server checks with your credit card company, it tries
to verify that the billing address and zip code that you entered match
the records of your credit card company. If they don't match, we void
the transaction. You can do three things to try to resolve this. First,
check carefully to make sure that the billing address and zip code that
you entered are exactly the same as what appears on your monthly
statement. Second, you can call your credit card company to try to resolve
the discrepancy between your records and their records. Third, you can
call our Customer Service staff at 1-800-786-4452 between 8am and 7pm
(CT), and we can help you process the order over the phone. (While this
additional check may be an inconvenience to some customers, we have implemented
it to protect all of our customers from potential credit card fraud.)
I'm seeing or hearing about a "Certificate Authority Expired" message when I access your site. Why?
Your browser may be out of date. If your PC uses a Netscape browser version 4.05 or earlier, or your Mac uses Internet Explorer browser version 4.01 or earlier, it uses a certificate that expires at the end of 1999. IF you continue using your browser after 1/1/2000, you will see these expiration messages every time your browser tries to secure a connection. Upgrade to a current browser by visiting the Netscape or Microsoft web sites.
The screen froze after inputting the credit card information. Why?
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