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Returns and Refunds

What do I need to do to return an item and receive a refund?

What do I need to do to return an item and receive a refund?

Products may be returned in new, resalable condition within 30 days. Claims for shortages or damage must be made within 5 days of receipt of merchandise. All returns must include an ICC Return Authorization number. A copy of a paid invoice, a canceled check for the amount of purchase, or other proof of purchase must accompany the shipment of all returns. Unauthorized returns will be delayed in processing and may not be accepted for credit and/or may get returned to the customer.

All returns are subject to a 20 percent restocking fee of the original selling price. No refund will be issued on overpayments less than $5.

Returned merchandise must be shipped prepaid to the ICC Distribution Center. It is strongly recommended that returned merchandise be shipped through UPS to ensure prompt and efficient delivery because materials shipped at book rate are not traceable through the USPS.

No refunds are made for software, audio or video products. Defective software, audio or video items may be exchanged only for the same titles or editions as the defective item.

If you have any questions on these policies, please call 1-800-786-4452 and ask for a customer service representative.

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