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Software Support
Miscellaneous Troubleshooting
McAfee
virus scan v4.00 says that it found the Trojan virus on my CD-ROM or automated
product. What should I do?
Why
won't the Historical UFC CD install on my Windows 95 computer?
Can
I use my CD-ROM on a network?
I
am installing Code Explorer 2000 on a server so it would have some accessibility
to anyone who would need to access it. It installed and ran fine on the
server, but when I tried to put a shortcut icon on a client's desktop,
an error message came up saying one of the files had an incorrect file
name.
With
my 1997 Uniform Code CD (using WorldView), the splash screen logo won't
go away. How can I fix this?
The solution is to delete the TROJAN.DAT file from the program directory. This is a McAfee software problem. 
Why won't the Historical UFC CD install on my Windows 95 computer?
There may be some Windows 95 users who experience this problem. A workaround is to go to the viewer directly by double-clicking on the the WELCOME.PDF file.
Can I use my CD-ROM on a network?
Yes, you can install most of ICC's CD-ROMs on a network. However, single-user CD-ROMs can be used by only one person at a time. Network CD-ROMs are available for most products. The purchase of a network CD-ROM allows five concurrent users to access the software. If you believe more than five people will be using the software concurrently, then additional 5-user licenses must be purchased. Contact our Customer Service Department at 800-284-4406 for more information.
The program name in the shortcut must contain a drive letter, i.e., Code Explorer 2000 does not use the UNC file naming convention (e.g., \\john\c\ic2000\ic2000.exe). You need to map a drive letter to that network location. NOTE: If you have any doubts or questions on how to do this, please contact your system administrator.
IF YOUR DESKTOP HAS "Network Neighborhood": Open "Network Neighborhood." Double-click on the machine name (in this example "john"). Right-click on the shared folder (in this example "c"). Click on "Map Network Drive." It will select an unused drive letter or you may chose another. Make sure that "Reconnect at logon" is checked. Click "OK". A password may be required. Close the new window. Close the "Network Neighborhood" window and you now have a drive E (or X, Z, whatever you were given). The program name you include in a shortcut icon would look like e:ic2000\ic2000.exe.
IF YOUR DESKTOP HAS "My Network Places": Open "My Network Places." From the menu at the top select "Tools" and then "Map Network Drive." Click on the down-arrow attached at the right to the "Path" box. A list of network folders will appear. Click on one. It will select an unused drive letter or you may chose another. Make sure that "Reconnect at logon" is checked. Click "OK". A password may be required. Close the new window. Close the "My Network Places" window and you now have a drive E (or X, Z, whatever you were given). The program name you included in a shortcut icon would look like e:ic2000\ic2000.exe.
THE NEW PROGRAM "Codes of NY State - The Collection" understands the UNC convention (e.g. \\john\c\ic2000\ic2000.exe)) so that mapping a drive letter is unneccessary.
With my 1997 Uniform Code CD (using
WorldView), the splash screen logo won't go away. How can I fix this?
The display problem is inherent to Windows XP. One fix is to minimize the application, then maximize it. The white box then disappears. Some people have had to do that more than once before it's "resolved." Unfortunately, you would have to do that everytime you run the application.
Another other option is to right-click on the shortcut
then left-click on Properties. Click on the compatibility mode tab and
change it to run as Windows 2000. We've tested it and it worked on XP
SP1 and XP SP2.
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