ICC Service Day Initiative: You’ve spoken, we’re listening
Two audiences are essential to the success of the International Code Council — our volunteers and our members.
The Code Council is first and foremost a membership organization and we listen to our members in many ways: through code hearings and elections, numerous committees where volunteers provide input and feedback, chapter and association visits, training and education events, member surveys, our ICC Members Forum Roadshow, and even through our website and digital publications. Feedback ensures the voice of our members is ever-present in the decisions made by Code Council leadership.
In early 2017, International Code Council Chief Executive Officer Dominic Sims, CBO, launched the company-wide ICC Service Day Initiative. Required of all Code Council staff, the initiative calls for employees to spend a day in the workplace of a member or industry stakeholder. The effort is aimed at helping staff gain first-hand experiences of ICC members to identify ways to better serve and provide value.
Over the last year, the findings and recommendations from these service days provided a wealth of information to Code Council leadership, the Board of Directors, and to ICC staff to help us advance the Code Council’s commitment to always providing value to you, our members.
We invite you to take a moment to read about what we’ve learned from these service days and how we’ll be using this information to continue to serve your professional needs.
- All ICC employees hired before the last quarter of 2017 completed the Service Day.
- 60% of employees spent the day with a selected member.
- 40% of employees attended on-site meetings (local chapter meeting or chapter presentation).
- An overwhelming 95% of are satisfied with ICC’s response when they reach out with questions or need help.
- 80% know their government relations representatives and speak highly of them.
- Almost half (47%) feel that ICC training and certification provides value to them or their profession.
- Almost a third (30%) report that ICC provides a level of professional credibility within the industry.
- 61% utilize ICC’s Public Access Site regularly from their phones or tablets to view codes and standards online at the job site.
- Hiring qualified and affordable individuals is the biggest challenge for the members surveyed.
- Overwhelmingly, finding the next generation or code officials/inspectors was the single biggest concern about building safety.
Read more about our ICC Service Day Initiative through these spotlight features:
Code Council staff from the Eastern Regional Office in Birmingham, Ala., spent their Service Day witnessing the Inspections Services Department in action in Gardendale, Ala. The team gained a deep knowledge and understanding of the daily tasks of their local building departments. Read more.
On a beautiful day in Southern California, Doug Hatch, program manager/test developer for the Code Council’s Western Regional Office in Brea, Calif., visited Woody Brickley, chairman of the ICC Concrete Special Inspector Exam Development Committee, who works as a senior engineering and construction inspector for the Port of San Diego. Read more.