Computer-Based Testing – How to Schedule

Computer-Based Testing – How to Schedule

Computer-Based Testing – How to Schedule

Computer-Basted Testing

Available for:

  • National Certification Exams
  • State Specific Certification Exams
  • Contractor/Trades Examinations
  • UST/AST Examinations

How Do I Register and Schedule a CBT exam?

For National Certification, UST/AST, and California Exams
For National Certification, UST/AST, and California Exams
 
  1. Search for the exam you wish to take in the Catalog Search. Once you have located your exam, click the green "Register" button.
  2. You will be taken to the myICC page. Sign in or create an account to continue.
  3. Choose the Code Cycle and the Exam Format (the method you wish to take your exam) and click on the "Add to Cart" button.
    • Choosing a Code Cycle will reveal which Exam Formats are available under that cycle.
    • Exam Formats are available either as Computer-based (PearsonVUE) or PRONTO (online proctored testing)
  4. Click on "Add to Cart"
  5. You will be taken to your Shopping Cart screen where you can either continue shopping, update your cart, or proceed to checkout and follow steps to complete purchasing your exam
  6. Once you have purchased your exam, you will receive an email confirmation with a link to go back to myICC
  7. Once back in myICC, click on the Exams tab, then "My Exams"
  8. For Pearson VUE exams (listed in My Exams as CBT), click on the icon under Action; you’ll be taken to the Pearson VUE website where you can see the exam(s) you’ve purchased

  9. Click on the exam you wish to schedule; you’ll be taken to a page where you can click the Schedule this Exam button and go through the standard scheduling process


 
Please make sure that the name you use to register for your exam exactly matches your chosen form of identification, i.e., your driver’s license, if that is the identification you will use when you take the exam.  You will not be allowed to take the exam if your exam registration and identification do not match.

Where are the test sites?

To locate test sites in your area, visit the Pearson VUE website at www.pearsonvue.com/icc for an updated listing of sites. Be aware that test sites are subject to change.

 

Do I have to be a computer whiz?

Examinations are administered on a personal computer (PC). Candidates are not required to have any computer knowledge to take the examination on the PC.  Before you begin your test, you may take up to 15 minutes to practice with the sample questions. Timing of the examination does not begin until you look at the first question of the actual examination. You may change your answers, mark answers for review, go back to skipped questions and review your test, if you have time remaining.

When are exams available?

Code Council certification examinations are administered nationally, Tuesday through Saturday (exceptions noted below). Testing sessions are generally held at 8:00 a.m. and 1:00 p.m. Some test centers are open daily, while others are open on specific days of the week. In some locations, exams are administered on a monthly basis. Pearson VUE offices are closed in observance of the following holidays:

  • New Year’s Day
  • Martin Luther King, Jr. Day
  • Memorial Day
  • Independence Day
  • Labor Day
  • Veteran’s Day
  • Thanksgiving (including Friday following holiday)
  • Christmas Day

What if the weather’s bad?

Test administrations will be delayed or canceled only in emergencies. If severe weather or a natural disaster makes the test center inaccessible or unsafe, the test administration may be canceled. Call Pearson VUE at 1-800-274-2615 to check weather or other emergency delays.

Reschedule, Change, or Cancel Your Exam

 How do I cancel or reschedule my test?

 To change or cancel your reservation without monetary penalty, you must notify Pearson VUE two business days before the time and date of your scheduled examination. When this is done, the fee from your first appointment will be applied to your new test date. If you call Pearson VUE less than two business days before your scheduled examination, you will be charged the full examination fee. The fee from your first appointment will be owed in addition to the fee for the new test date.

What if I can’t make it to my test?

There are no refunds for examinations not taken. All candidates seeking excused absences must submit written verification and supporting documentation of the situation to Pearson VUE within 14 days of the original examination date. Illness excuses must be written by the attending physician. Inclement weather is not acceptable as an excused absence. If, on the day you are scheduled to test, you are unable to attend the examination for which you were scheduled, you may be excused without monetary penalty for the following reasons:

  1. Documented illness, either yourself or immediate family member;
  2. Death in the immediate family;
  3. Disabling traffic accident;
  4. Court appearance or jury duty; or
  5. Military duty.

Written verification and supporting documentation for excused absences must be submitted to the Pearson VUE Program Coordinator via fax or mail within fourteen (14) days of the original examination date. 

Pearson VUE

c/o Candidate Services

P.O. Box 8588

Philadelphia, PA  19101

Fax:  888-204-6291

If you are absent from an examination that you were scheduled to attend, and you did not reschedule or cancel according to the policy, you will owe Pearson VUE the full examination fee for that missed examination.

 Testing Accommodations

 What if I have special needs?

Pearson VUE certifies that it shall comply with the provisions of the Americans with Disabilities Act (ADA). If you need special arrangements for testing, please call 1-800-466-0450 to request special testing services. This telephone number is available for reservations Monday through Friday, 7:00 a.m. to 6:00 p.m. CST. 

All examination sites have access for candidates with disabilities. For complete information on Pearson VUE ADA accommodations, visit https://home.pearsonvue.com/test-taker/Test-accommodations.aspx. Select the test program (International Code Council) for complete instructions, including the Guidelines for Candidates and required documentation.

Pearson VUE will provide auxiliary aids and services, except where it may fundamentally alter the examination or results. It is recommended that you submit a written request for special test arrangements and services approximately two to three weeks in advance of your desired test date. In addition, candidates should indicate when registering for re-examination that special arrangements were made or services used for the prior test administration, and that these services will be needed again for the upcoming test date. Supporting documentation can be faxed to 610-617-9397.

Pearson VUE is equipped with TDD (Telecommunications Devices for the Deaf) to assist deaf and hearing-impaired candidates. TDD calling is available during standard business hours through a special Pearson VUE toll-free number, 1-800-274-2617. This phone number is for express use by candidates with compatible TDD equipment.

Pearson VUE will determine the time and place of specially arranged examinations and confirm these arrangements with the candidate directly. In some cases, there may be an additional fee for special arrangements.

In the event that an examination is offered only on Saturdays, candidates who cannot take the examination for religious reasons may request a non-Saturday test administration. Such a request must be put in writing on official stationery by your religious advisor and sent via fax machine, or mailed to Pearson VUE. Non-Saturday testing for this circumstance is done only on a prearranged basis.

 

For Most State-Specific Certification & Contractor/Trades Exams

How do I register for a computer-based test?

Computer-based certification examinations are administered for the Code Council by Pearson VUE (formerly Promissor), a professional test administration company. To register to take a Code Council computer-based certification exam, visit Pearson VUE’s website at www.pearsonvue.com/icc or call Pearson VUE at 1-800-275-8301 (only for non-DBPR candidates). You must provide the EXAM ID and EXAM TITLE, whether registering online or by telephone.

Online reservations are available 24 hours a day, 7 days a week. The Code Council encourages candidates to register online, for your convenience. You must provide an e-mail address to schedule an exam online, and Pearson VUE will e-mail you a confirmation letter containing the date and time of your exam, along with test day instructions. It is your responsibility to check this confirmation letter to ensure the exam listed is the one you wish to take.

Pearson VUE’s customer care reservations and customer service lines are open Monday through Friday from 8:00 a.m. to 11:00 p.m. (Eastern Time), Saturday from 8:00 a.m. to 5:00 p.m., and Sunday from 10:00 a.m. to 4:00 p.m. When you call to make your examination reservation, a representative will help you select the optimal test date and location for your schedule, provide instructions and directions, and give your examination reporting time. Walk-in testing is not available.

You may make an exam reservation up to one business day prior to your desired exam date, depending on space availability at the test center.

You must have the following information available at the time you are registering for a Code Council computer-based certification examination:

  1. Exam ID and title. Exam IDs and titles can be found in this bulletin
  2. Your full name, address, and home and work telephone numbers
  3. Selected examination date and location of the area you desire to take the exam
  4.  Your score report, if you are retaking the examination (only for those candidates who originally tested through Pearson VUE)
  5. Your credit card or payment information

Please make sure that the name you use to register for your exam exactly matches your chosen form of identification, i.e., your driver’s license, if that is the identification you will use when you take the exam.  You will not be allowed to take the exam if your exam registration and identification do not match.

What if I need to register more than one person?

If you need to schedule four or more individuals for exams, you can do so through group scheduling at Pearson VUE. Call Pearson VUE at 1-800-275-8301, and tell the call center representative at the beginning of the call how many candidates that need to be scheduled for exams. You must have  the following when you call: candidate demographics (name, address, and home and work telephone numbers), exam ID and titles of the exams for which you’re registering, and payment information. You may also email this information to pvgroupreservations@pearson.com.

Where are the test sites?

To locate test sites in your area, visit the Pearson VUE website at www.pearsonvue.com/icc for an updated listing of sites. Be aware that test sites are subject to change.

How do I pay for my exam?

Examination fees must be paid by credit card, debit card (issued through VISA or MasterCard) or electronic check at the time a reservation is made, NOT at the test center. Candidates who do not have or do not wish to use a credit card, debit card, or personal checking account may choose to prepay their examination fees using a voucher. Vouchers can be purchased online at www.pearsonvue.com/vouchers/pricelist/icccert.asp by credit card, either singly or in volume. To redeem a voucher as payment when scheduling a test, simply indicate “voucher” as the payment method and provide the voucher number. All vouchers are pre-paid, non-refundable, and non-returnable.  Vouchers expire twelve (12) months from the date they are issued, and voucher expiration dates cannot be extended. The exam must be taken by the expiration date printed on the voucher.

Do I have to be a computer whiz?

Examinations are administered on a personal computer (PC). Candidates are not required to have any computer knowledge to take the examination on the PC.  Before you begin your test, you may take up to 15 minutes to practice with the sample questions. Timing of the examination does not begin until you look at the first question of the actual examination. You may change your answers, mark answers for review, go back to skipped questions and review your test, if you have time remaining.

When are exams available?

Code Council certification examinations are administered nationally, Tuesday through Saturday (exceptions noted below). Testing sessions are generally held at 8:00 a.m. and 1:00 p.m. Some test centers are open daily, while others are open on specific days of the week. In some locations, exams are administered on a monthly basis. Pearson VUE offices are closed in observance of the following holidays:

New Year’s Day

Martin Luther King, Jr. Day

Memorial Day

Independence Day

Labor Day

Veteran’s Day

Thanksgiving (including Friday following holiday)

Christmas Day

What if the weather’s bad?

Test administrations will be delayed or canceled only in emergencies. If severe weather or a natural disaster makes the test center inaccessible or unsafe, the test administration may be canceled. Call Pearson VUE at 1-800-274-2615 to check weather or other emergency delays.

 

Reschedule, Change, or Cancel Your Exam

 How do I cancel or reschedule my test?

 To change or cancel your reservation without monetary penalty, you must notify Pearson VUE two business days before the time and date of your scheduled examination. When this is done, the fee from your first appointment will be applied to your new test date. If you call Pearson VUE less than two business days before your scheduled examination, you will be charged the full examination fee. The fee from your first appointment will be owed in addition to the fee for the new test date.

What if I can’t make it to my test?

There are no refunds for examinations not taken. All candidates seeking excused absences must submit written verification and supporting documentation of the situation to Pearson VUE within 14 days of the original examination date. Illness excuses must be written by the attending physician. Inclement weather is not acceptable as an excused absence. If, on the day you are scheduled to test, you are unable to attend the examination for which you were scheduled, you may be excused without monetary penalty for the following reasons:

  1. Documented illness, either yourself or immediate family member;
  2. Death in the immediate family;
  3. Disabling traffic accident;
  4. Court appearance or jury duty; or
  5. Military duty.

Written verification and supporting documentation for excused absences must be submitted to the Pearson VUE Program Coordinator via fax or mail within fourteen (14) days of the original examination date. 

Pearson VUE

c/o Candidate Services

P.O. Box 8588

Philadelphia, PA  19101

Fax:  888-204-6291

If you are absent from an examination that you were scheduled to attend, and you did not reschedule or cancel according to the policy, you will owe Pearson VUE the full examination fee for that missed examination.

 

 Testing Accommodations

 What if I have special needs?

Pearson VUE certifies that it shall comply with the provisions of the Americans with Disabilities Act (ADA). If you need special arrangements for testing, please call 1-800-466-0450 to request special testing services. This telephone number is available for reservations Monday through Friday, 7:00 a.m. to 6:00 p.m. CST. 

All examination sites have access for candidates with disabilities. For complete information on Pearson VUE ADA accommodations, visit https://home.pearsonvue.com/test-taker/Test-accommodations.aspx. Select the test program (International Code Council) for complete instructions, including the Guidelines for Candidates and required documentation.

Pearson VUE will provide auxiliary aids and services, except where it may fundamentally alter the examination or results. It is recommended that you submit a written request for special test arrangements and services approximately two to three weeks in advance of your desired test date. In addition, candidates should indicate when registering for re-examination that special arrangements were made or services used for the prior test administration, and that these services will be needed again for the upcoming test date. Supporting documentation can be faxed to 610-617-9397.

Pearson VUE is equipped with TDD (Telecommunications Devices for the Deaf) to assist deaf and hearing-impaired candidates. TDD calling is available during standard business hours through a special Pearson VUE toll-free number, 1-800-274-2617. This phone number is for express use by candidates with compatible TDD equipment.

Pearson VUE will determine the time and place of specially arranged examinations and confirm these arrangements with the candidate directly. In some cases, there may be an additional fee for special arrangements.

In the event that an examination is offered only on Saturdays, candidates who cannot take the examination for religious reasons may request a non-Saturday test administration. Such a request must be put in writing on official stationery by your religious advisor and sent via fax machine, or mailed to Pearson VUE. Non-Saturday testing for this circumstance is done only on a prearranged basis.