Pearson VUE certifies that it shall comply with the provisions of the Americans with Disabilities Act (ADA). If you need special arrangements for testing, please call 1-800-466-0450 to request special testing services. This telephone number is available for reservations Monday through Friday, 7:00 a.m. to 6:00 p.m. CST.
All examination sites have access for candidates with disabilities. For complete information on Pearson VUE ADA accommodations, visit www.pearsonvue.com/accommodations. Select the test program (International Code Council) for complete instructions, including the Guidelines for Candidates and required documentation.
Pearson VUE will provide auxiliary aids and services, except where it may fundamentally alter the examination or results. It is recommended that you submit a written request for special test arrangements and services approximately two to three weeks in advance of your desired test date. In addition, candidates should indicate when registering for re-examination that special arrangements were made or services used for the prior test administration, and that these services will be needed again for the upcoming test date. Supporting documentation can be faxed to 610-617-9397.
Pearson VUE is equipped with TDD (Telecommunications Devices for the Deaf) to assist deaf and hearing-impaired candidates. TDD calling is available during standard business hours through a special Pearson VUE toll-free number, 1-800-274-2617. This phone number is for express use by candidates with compatible TDD equipment. Pearson VUE will determine the time and place of specially arranged examinations and confirm these arrangements with the candidate directly. In some cases, there may be an additional fee for special arrangements.
In the event that an examination is offered only on Saturdays, candidates who cannot take the examination for religious reasons may request a non-Saturday test administration. Such a request must be put in writing on official stationery by your religious advisor and sent via fax machine, or mailed to
Pearson VUE. Non-Saturday testing for this circumstance is done only on a prearranged basis.
The Code Council complies with all provisions of the Americans with Disabilities Act (ADA). If you have a disability that prohibits you from taking the examination under standard conditions, you may request special arrangements by contacting the Candidate Services Coordinator at firstname.lastname@example.org or at 888-422-7233, ext. 5552. Your request or a copy of your request if already submitted and approved, must accompany your registration form.
You must submit an accommodations request for each test administration, regardless of past approval status. Completed accommodations forms must be submitted and approved by the registration deadline for the exam you wish to take.
Please submit your completed form and supporting documentation to:
International Code Council (ICC)
900 Montclair Road
Birmingham, AL 35213-1206
Phone 205-591-1853 or 877-783-3926
Candidate Services Coordinator
Feedback and Appeals
ICC offers a feedback and appeal service that allows you to comment on your testing experience or challenge the results of your exam. Code Council Assessment Center staff will review comments or challenges on specific exams, exam items, or any issues encountered during your examination.
Contact our Candidate Services Coordinator at email@example.com.
- Appeal Form - Certification & Contractor/Trades Candidates
- Exam Comment/Challenge Form – Contractor/Trades Candidates
Our experience shows that the best comments are those that come as soon after the testing process as possible. Include sufficient amount of detail to aid staff in the review of your challenged question(s) or issues related to the exam experience. Following receipt of your challenge, Certification and Testing staff will investigate each comment for merit and final determination of approval or denial of your challenge.
You will be mailed a response from Code Council staff within 15 business days from receipt of the form by the Code Council; a request for staff review is based solely upon the most recent examination taken.
*IMPORTANT NOTE: If you retake a failed exam on which you have submitted an appeal, you will forfeit your appeal opportunity for that exam attempt.
Comment/Challenge forms must be mailed or faxed to the following address or fax number:
International Code Council
ATTN: Candidate Services Coordinator
900 Montclair Road
Birmingham, AL 35213
About Review Sessions:
Reviews are designed to review missed questions and your original, incorrect answers on the most recently taken exam. It is not an opportunity to change answers on an examination or retake the exam.
During the Review, you may challenge questions you feel contain errors, or to defend your original answer. Review sessions are limited to one half of the original examination time. You may bring in any of the references listed in this bulletin as approved references for the examination you are challenging.
Challenges completed during a review session will be returned to Certification and Testing for analysis, and you will be provided a response to any items on which you complete a challenge form during
your review session.
Eligibility for Review Sessions:
For all candidates, you must be within 10 points of the minimum passing score of your exam.
For Certification Exam Candidates: You must schedule your review session within 30 days from your exam. Please note that there is a fee; refer to the Candidate Exam Information Bulletin related to your exam for specific fee information and how to schedule a review session.
For Contractor/Trades Exam Candidates: You must schedule your review session within 30 days following your most recent testing session. Please note that there is a fee; refer to the Candidate Exam Information Bulletin related to your exam for specific fee information and how to schedule a review session.
Request a Hand Score Form
You may request a hand score of your examination to verify the accuracy of your reported score. Please be aware that the Code Council and Pearson VUE follow very careful procedures to ensure
the accuracy prior to issuance of score reports.
The cost of a hand score is $30. You must complete the Hand Score Request form (at www.iccsafe.org/contractor) and submit this form with a copy of your score report to the Code Council.
Hand score requests must be submitted to the Code Council within 90 days from your exam date.
You will be mailed the results of the hand score within 15 business days from receipt of your request.
Please know that it is very rare that a score will be changed based on a hand score, as the automated scoring systems are very accurate; a request for hand score is based solely upon the most recent examination taken.