Assessment Center Services

Assessment Center Services

Assessment Center Services

Candidate Services 

Testing Accommodations

For Computer-Based Test Takers

Pearson VUE certifies that it shall comply with the provisions of the Americans with Disabilities Act (ADA). If you need special arrangements for testing, please call 1-800-466-0450 to request special testing services. This telephone number is available for reservations Monday through Friday, 7:00 a.m. to 6:00 p.m. CST.

All examination sites have access for candidates with disabilities. For complete information on Pearson VUE ADA accommodations, visit Select the test program (International Code Council) for complete instructions, including the Guidelines for Candidates and required documentation.

Pearson VUE will provide auxiliary aids and services, except where it may fundamentally alter the examination or results. It is recommended that you submit a written request for special test arrangements and services approximately two to three weeks in advance of your desired test date. In addition, candidates should indicate when registering for re-examination that special arrangements were made or services used for the prior test administration, and that these services will be needed again for the upcoming test date. Supporting documentation can be faxed to 610-617-9397.

Pearson VUE is equipped with TDD (Telecommunications Devices for the Deaf) to assist deaf and hearing-impaired candidates. TDD calling is available during standard business hours through a special Pearson VUE toll-free number, 1-800-274-2617. This phone number is for express use by candidates with compatible TDD equipment. Pearson VUE will determine the time and place of specially arranged examinations and confirm these arrangements with the candidate directly. In some cases, there may be an additional fee for special arrangements.

In the event that an examination is offered only on Saturdays, candidates who cannot take the examination for religious reasons may request a non-Saturday test administration. Such a request must be put in writing on official stationery by your religious advisor and sent via fax machine, or mailed to

Pearson VUE. Non-Saturday testing for this circumstance is done only on a prearranged basis.

For Paper & Pencil Test Takers

The Code Council complies with all provisions of the Americans with Disabilities Act (ADA). If you have a disability that prohibits you from taking the examination under standard conditions, you may request special arrangements by contacting the Candidate Services Coordinator at or at 888-422-7233, ext. 5552. Your request or a copy of your request if already submitted and approved, must accompany your registration form.

You must submit an accommodations request for each test administration, regardless of past approval status. Completed accommodations forms must be submitted and approved by the registration deadline for the exam you wish to take.

 ADA Accommodation Request Form

Please submit your completed form and supporting documentation to:

International Code Council (ICC)
900 Montclair Road
Birmingham, AL 35213-1206

Phone 205-591-1853 or 877-783-3926
Fax 205-599-9884


Contact our
Candidate Services Coordinator

Feedback and Appeals

ICC offers a feedback and appeal service that allows you to comment on your testing experience or challenge the results of your exam. Code Council Assessment Center staff will review comments or challenges on specific exams, exam items, or any issues encountered during your examination.

Contact our Candidate Services Coordinator at

Submit a Comment/Challenge Form

Quick Forms for Content Appeals & Review Session Requests:

Our experience shows that the best comments are those that come as soon after the testing process as possible. Include sufficient amount of detail to aid staff in the review of your challenged question(s) or issues related to the exam experience. Following receipt of your challenge, Certification and Testing staff will investigate each comment for merit and final determination of approval or denial of your challenge.

You will be mailed a response from Code Council staff within 15 business days from receipt of the form by the Code Council; a request for staff review is based solely upon the most recent examination taken.

*IMPORTANT NOTE: If you retake a failed exam on which you have submitted an appeal, you will forfeit your appeal opportunity for that exam attempt.

Comment/Challenge forms must be mailed or faxed to the following address or fax number:

International Code Council
ATTN: Candidate Services Coordinator
900 Montclair Road
Birmingham, AL 35213
Fax: 205-599-9884

Request a Review Session

About Review Sessions:

Reviews are designed to review missed questions and your original, incorrect answers on the most recently taken exam. It is not an opportunity to change answers on an examination or retake the exam.

During the Review, you may challenge questions you feel contain errors, or to defend your original answer. Review sessions are limited to one half of the original examination time. You may bring in any of the references listed in this bulletin as approved references for the examination you are challenging.

Challenges completed during a review session will be returned to Certification and Testing for analysis, and you will be provided a response to any items on which you complete a challenge form during
your review session.

Eligibility for Review Sessions:

For all candidates, you must be within 10 points of the minimum passing score of your exam.

For Certification Exam Candidates:  You must schedule your review session within 30 days from your exam. Please note that there is a fee; refer to the Candidate Exam Information Bulletin related to your exam for specific fee information and how to schedule a review session. 


Content Appeals/Review Session Request: Certification Exam Candidates 

For Contractor/Trades Exam Candidates:  You must schedule your review session within 30 days following your most recent testing session. Please note that there is a fee; refer to the Candidate Exam Information Bulletin related to your exam for specific fee information and how to schedule a review session.


Content Appeal/Review Session Request: Contractor/Trades Exam Candidates




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