Effective Communication (Virtual Training)
August 18, 2020
This course teaches employees techniques and strategies that will allow them to effectively communicate with internal and external customers. It also will empower your staff to maintain a calm demeanor when faced with crisis situation. This is a scenario based training course. This course is beneficial for anyone that has direct contact with citizens and staff. Business and corporations who strive to improve customer service will see a decrease in customer complaints as a result of this course.
This Course is in a Virtual Training Room: This type of online classroom allows you to see and hear the instructor and classroom and they will be able to see and hear you. This is not a web session with voice over. Ensure you have a dependable internet connection. Details regarding access into the Virtual Classroom will be sent to you prior to the start of the class.