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Training: Effective Communication
July 22, 2021
This course teaches employees techniques and strategies that will allow them to effectively communicate with internal and external customers. It also will empower your staff to maintain a calm demeanor when faced with crisis situation. This is a scenario based training course. This course is beneficial for anyone that has direct contact with citizens and staff. Business and corporations who strive to improve customer service will see a decrease in customer complaints as a result of this course.