About the Author
Tracy L. Lendi, Ph.D., MBA, is the vice president of training and education at the International Code Council. She previously worked with SP+ Corporation for 10 years and served as the director of training and development. She holds a doctorate in adult education with a focus on instructional design for online learning from Capella University, and a master's degree in both business administration and in training and development from Roosevelt University. Dr. Lendi received Training Magazine’s Young Trainer of the Year Award in 2008 and the Award of Excellence by the National Association of Professional Women in 2010.