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Delayed Transactions on myICC
Due to unusually high traffic on myICC and our call center, any renewal/certification/CEU transactions may be delayed. Our apologies for the inconvenience. Thank you for your patience.
IMPORTANT! These guidelines will help you ensure a smooth exam registration process:
- Log in to myICC: You must be logged in to myICC to make an exam purchase. If you think you may already have an account, please contact us before creating a new one so we can ensure all of your information stays under one account.
- Pay Before You Schedule: You will be required to pay for your exam first before you can schedule if you are taking a National Certification, California, or UST/AST exam via CBT or PRONTO. But don't worry--you'll have one year to officially schedule or reschedule your purchased exam without paying for your exam again.
- Legal Name Only: You must enter your first and last LEGAL NAME exactly as it appears on the identification you will present before testing. If there is not an exact match, you will not be able to take your test and you will not be reimbursed for any fees paid.
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