TECHNICAL CHALLENGE:
An expression of dissatisfaction, other than appeal, by any individual or organization to a certification body, relating to the activities of that body or a certified person, where a response is expected.
APPEAL (POLICY):
A request by applicant, candidate or certified person for reconsideration of any decision made by the certification body related to his/her desired certification status
DEFINITIONS
Please refer to the following definitions that explain all key words and entities on this page.
For more details on our certification policies, please read
ICC's Certification Committee Rules of Procedure.
Is your feedback about something
that happened during the exam?
YES
Is your feedback about the content of the exam?
NO
Is your feedback about a certified individual?
YES
This is a technical challenge. Complete the form here within
30 days of the exam.
YES
This is a technical challenge. Complete the form here within
30 days of the exam.
NO
Is your feedback about an operational issue, such as temperature at the test site, or
behavior of the proctor?
NO
Does the issue concern how the exam scored, or that you were denied recertification
because of your reported CEUs?
YES
This is a technical challenge. Complete the form here within
30 days of the exam.
YES
This is an appeal. Complete the form here within 30
days of the exam or renewal
denial.
NO
Contact ICC at customersuccess@iccsafe.org to tell us more
about your issue so that we can assist
you.
NO
Contact ICC at customersuccess@iccsafe.org to tell us more
about your issue so that we can assist
you.
EXAMPLES OF TECHNICAL CHALLENGES/APPEALS:
- Issue: Candidate fails the Commercial Building Inspector exam by one point. He thinks there was an item on the exam that was incorrect, and wants to dispute this.
This is a technical challenge.
Action: Follow the flowchart for technical challenge.
Action: Follow the flowchart for technical challenge.
- Issue: Candidate fails the Residential Mechanical Inspector by one point. She says there was a marching band performing outside the Pearson VUE test site, and that she couldn’t concentrate. She wants a free exam.
This is a technical challenge.
Action: Pearson VUE should be contacted to verify incident and should provide free exam if appropriate.
Action: Pearson VUE should be contacted to verify incident and should provide free exam if appropriate.
- Issue: Certificant says he can’t get enough CEUs from ICC or a Preferred Provider before his Electrical Plans Examiner certification expires. He wants the required CEU number lowered so that he has enough CEUs to renew.
This is an appeal.
Action: Candidate Services Coordinator will work with Director of the Assessment Center to take to the Appeals Board.
Action: Candidate Services Coordinator will work with Director of the Assessment Center to take to the Appeals Board.
- Issue: Candidate is found writing in his book during an exam at Pearson VUE. Pearson VUE confiscates his book and notifies ICC of the situation.
This is a disciplinary hearing.
Action: Candidate Services Coordinator will work with Director of the Assessment Center to take to the Certification Committee.
Action: Candidate Services Coordinator will work with Director of the Assessment Center to take to the Certification Committee.
- Issue: PRONTO proctor discovers candidate taking cell phone pictures or video of the screen during an exam. Proctor stops the exam and notifies ICC.
This is a disciplinary hearing.
Action: Candidate Services Coordinator will work with Director of the Assessment Center to take to the Certification Committee.
Action: Candidate Services Coordinator will work with Director of the Assessment Center to take to the Certification Committee.
