CREDENTIALING
Candidate Requests/ Forms
Accomodations
Challenges & Feedback
Forms
Accommodations
The Code Council complies with all provisions of the Americans with Disabilities Act (ADA). If you have a disability that prohibits you from taking the examination under standard conditions, you may request special arrangements.
Challenges and Feedback
ICC offers a service that allows you challenge questions on your examination using the Technical Challenge Form or comment on your testing experience using the Operational Comment Form. Credentialing staff will review comments or challenges on specific exams, exam items, or any issues encountered during your examination.
Our experience shows that the best comments are those that come as soon after the testing process as possible. Include sufficient amount of detail to aid staff in the review of your challenged question(s) or issues related to the exam experience.
What's the difference between a Challenge, Comment, Complaint and Appeal?
TECHNICAL CHALLENGE: An objection to the validity of a certification exam question.
OPERATIONAL CHALLENGE: An objection to a candidate's physical testing environment or experience.
COMPLAINT: An objection to a certification related process or the activities of a Candidate, Certificant or Assessment Center staff that does not qualify as a Technical Challenge, Operational Challenge or Appeal.
APPEAL: A request to the Certification Appeals Committee for a reversal of a decision made by the Certification Committee that affected the appellant’s certification status.
If you have an objection to a certification related process, or the activities of a Candidate, Certificant, or Credentialing staff member that does not qualify as a Technical Challenge, Operational Challenge or Appeal, send an email to appeals@iccsafe.org and tell us more about your issue so that we can assist you.
If you have received a letter from the Certification committee that affects your certification status, and wish to appeal the decision, you must submit this form within 30 days upon submission of notice of the Certification Committee's decision.
EXAMPLES OF CHALLENGES/APPEALS:
Issue: Candidate fails the Commercial Building Inspector exam by one point. He thinks there was an item on the exam that was incorrect, and wants to dispute this.
This is a technical challenge.
Action: Follow the flowchart for technical challenge. Client Relationship Manager will process as per Credentialing policy.
Issue: Candidate fails the Residential Mechanical Inspector by one point. She says there was a marching band performing outside the Pearson VUE test site, and that she couldn’t concentrate. She wants a free exam.
This is an operational challenge.
Action: Follow the flowchart for operational challenge. Pearson VUE will be contacted to verify incident and a free exam will be provided if appropriate.
Issue: Certificant says he can’t get enough CEUs from ICC or a Preferred Provider before his Electrical Plans Examiner certification expires. He wants the required CEU number lowered so that he has enough CEUs to renew.
This is a request to the Certification Committee.
Action: Client Relationship Manager will work with Credentialing management to take to the Certification Committee.
Issue: Candidate is found writing in his book during an exam at Pearson VUE. Pearson VUE confiscates his book and notifies ICC of the situation.
This is a disciplinary hearing.
Action: Client Relationship Manager will work with Credentialing management to take to the Certification Committee.
Issue: PRONTO proctor discovers candidate taking cell phone pictures or video of the screen during an exam. Proctor stops the exam and notifies ICC.
This is a disciplinary hearing.
Action: Client Relationship Manager will work with Credentialing management to take to the Certification Committee.
Issue: A disciplinary hearing was held with the Certification Committee who nullified a candidate's test result. The candidate wishes to appeal the Certification Committee's decision.
This is an appeal.
Action: Follow the flowchart for appeal. Client Relationship Manager will work with Credentialing management to take to the Certification Appeals Committee.
CHALLENGES vs. APPEALS
Please refer to the following definitions that explain all key words and entities on this page.
APPEAL: A request to the Certification Appeals Committee for a reversal of a decision made by the Certification Committee that affected the appellant’s certification status.
COMPLAINT: An objection to a certification related process or the activities of a Candidate, Certificant or Assessment Center staff that does not qualify as a Technical Challenge, Operational Challenge or Appeal.
OPERATIONAL CHALLENGE: An objection to a candidate's physical testing environment or experience.
TECHNICAL CHALLENGE: An objection to the validity of a certification exam question.
Interactive Flow Chart
Is your feedback about something that happened during the exam?
Is your feedback about the content of the exam?
This is a technical challenge. Complete the form here within 30 days of the exam.
Is your feedback about an operational issue, such as temperature at the test site, or behavior of the proctor?
Yes – This is an operational challenge. Complete the form here within 30 days of the exam.
No – Contact ICC at appeals@iccsafe.org to tell us more about your issue so that we can assist you.
Is your feedback about a certified individual?
This is a complaint. Contact us at appeals@iccsafe.org to tell us more about your issue so that we can assist you.
Does the issue concern a decision made by the Certification Committee (CC) that affected your certification status?
Yes – This is an appeal. Appeals must be submitted by completing this form within 30 days upon submission of notice of the Certification Committee's decision. Such notice will be submitted via email.
No – Contact ICC at appeals@iccsafe.org to tell us more about your issue so that we can assist you.
Forms
Candidate Demographic Changes
CSP Application
IECC/HERS Application
MCP Application
Records Release Candidate
Records Release Jurisdiction
Replacement Result Letter
Transitions/ Reciprocity
Exam Vouchers
Questions? Contact Us
ICC Credentialing
Email: customersuccess@iccsafe.org
Phone: 1-888-ICC-SAFE (422-7233) ext. 5524
Certification Policies
ICC understands the importance of impartiality in carrying out our certification activities, managing conflict of interest, and ensuring the objectivity of our certification activities.
To learn more about our certification and education policies, please read the following:
Council Policy 45, CC Rules of Procedure, Records Release, and ICC Credentialing Compliance Principles.