Testimonies from Code Council customers
"Paulette was exceptional. She talked me through the steps to renew my certification and membership and followed up with an email with clickable links."
"Outstanding help! Do not know how to explain. She worked our way through several problems. On a scale of 1 to 10, I would say a 15! "Great" just doesn't do it."
"From the minute Shanelle and I spoke everything has become so easy and back to normal. It was truly a pleasure getting help from her to fix my membership problems and the follow-up email back from you her was as promised. Truly, thank you very much."
BY THE NUMBERS
56+ hours of staff trainings/workshops
12 weeks training materials for teams leads to conduct regular customer service meetings
900+ emails from internal and external customers expressing appreciation for extraordinary customer service from Code Council staff
Great Customer Service Starts Within: From Code Council Staff
myICC mobile app
Available for download on iOS and Android devices, this new mobile app helps members navigate more efficiently through Code Council resources. While on the go, members can use the app to access training, view credential and participate in forums.
ICC-ES Customer Portal
The customer portal offers manufacturers a more efficient method for applying, tracking and paying for ICC-ES reports online.
Code Council Global Website
The multilingual global access website provides an introduction to the U.S. system of codes and standards and provides a context for introducing the Code Council family of solutions to stakeholders from around the world.
New Code Council Chapter Benefit
Website hosting service to enhance communications The Code Council partnered with KWSM, a premier digital marketing agency, to launch a modern website hosting service for chapters to update with their specific information and resources. Templates can be personalized, and KWSM also provides regular maintenance to the website and minor changes as needed.
In 2019, Code Council trainings extended beyond the continental US including:
U.S. Virgin Islands